San-Dee Returns, Refunds & Exchanges Policy

Our Customer Promise

At San-Dee, we want you to shop with confidence. We are committed to providing high-quality products and excellent customer service.

If something isn't right with your order, we'll work with you to find a fair and reasonable solution. Every request is reviewed individually so we can consider the specific circumstances and provide the most appropriate resolution for both our customers and our business.

Our goal is to resolve genuine concerns quickly, fairly, and professionally while maintaining clear and transparent policies for everyone.

Return Eligibility

If you are not completely satisfied with your purchase, you may request a return within 14 days of the carrier showing your order as delivered.

To be eligible for a return, the item must:

• be unused and unworn;

• be in its original condition;

• include any original packaging where reasonably possible; and

• not be altered, damaged, or soiled after delivery.

Returns requested after the 14-day period may not be accepted.

Partial Refunds for Minor Condition Issues

If a returned item does not fully meet the eligibility requirements above but San-Dee determines the issue is minor (for example, light wear, or minor soiling), San-Dee may, at its sole discretion, accept the return and issue a partial refund reflecting the reduced condition rather than declining the return outright.

Before Returning an Item

Please contact San-Dee before returning any item.

Once your request has been reviewed, we will provide return instructions and confirm the appropriate return address.

Returns sent without prior approval will not be eligible for a refund unless later approved at San-Dee's sole discretion.

Change of Mind Returns

We understand that sometimes a product simply isn't what you expected.

If you wish to return an item because you have changed your mind:

• the return must meet the eligibility requirements above;

• you are responsible for all return shipping costs; and

• a US$10 Restocking Fee per returned tie will be deducted from your refund.

Although returned items are not normally restocked for resale, international returns to Thailand can incur import duties, taxes, customs charges, and processing costs. The Restocking Fee helps recover part of these costs and is not intended as a penalty.

Defective, Damaged or Incorrect Items

If you believe your order contains:

• a manufacturing defect;

• shipping damage;

• an incorrect item; or

• another error by San-Dee,

please contact us as soon as reasonably possible.

Where possible, please include:

• your order number;

• a description of the issue;

• clear photographs of the product; and

• photographs of the packaging if relevant.

In many cases, photographs allow us to resolve the issue quickly without requiring the item to be returned.

Where photographs are insufficient, the issue cannot reasonably be verified, or further inspection is required, San-Dee may request that the item be returned before approving a refund, replacement, or another remedy.

No Restocking Fee applies where the return is due to a confirmed defect, damage, or an error by San-Dee.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

Where a return is approved because of a confirmed defect or an error by San-Dee, we may reimburse reasonable return shipping costs or provide another appropriate solution, depending on the circumstances.

Risk of Loss During Return Shipping

We recommend using a trackable, insured shipping method for all returns. San-Dee is not responsible for return shipments that are lost, delayed, or damaged in transit, and eligibility for a refund, replacement, or other remedy requires that the returned item actually be received by San-Dee in the condition described above.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method.

Please note that your payment provider or bank may require additional time before the refund appears in your account.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

Because San-Dee ships internationally from Thailand, exchanges are often impractical and may result in unnecessary shipping costs and delays.

Where appropriate, we may instead offer:

• a replacement item;

• a refund;

• store credit; or

• another mutually agreed solution.

Each request is reviewed individually to determine the most practical outcome.

Incorrect Delivery Addresses

Customers are responsible for providing an accurate delivery address before an order is shipped.

Because international shipments returned due to an incorrect address provided by the customer often incur significant costs and may not be recoverable, these orders are generally not eligible for a refund or replacement.

Please carefully check your shipping details before completing your order.

Protection Against Misuse

San-Dee is committed to resolving genuine customer concerns fairly.

However, we reserve the right to decline claims that cannot be reasonably verified or where there is evidence of repeated unsupported claims, fraudulent activity, abuse of this policy, or other conduct inconsistent with its intended purpose, to the extent permitted by applicable law.

Goodwill

Not every situation is the same.

Where appropriate, San-Dee may, at its sole discretion, offer a replacement, partial refund, store credit, or another goodwill solution even where this policy does not require it.

Goodwill gestures are voluntary and do not create an ongoing entitlement or precedent.

Questions?

If you have any questions about this policy or need assistance with your order, please don't hesitate to contact us.

Email: sandeewear@gmail.com

Business Address

San-Dee
314/2 Ratchadamnoen Road
Klong-Krachaeng
Phetchaburi 76000
Thailand

We're always happy to help and will do our best to find a fair and reasonable solution.